Cancellation Policies

NCT Training Class Cancellation Policy

In the event that a candidate cancels a class, payments that have been made will be held for a future class. Refunds are not available. Also, any money that has been paid for travel, meeting rooms, and other expenses that cannot be recovered will be billed to the client.

NCCCO’s Written Exam Cancellation Policy

NCCCO offers three options for taking the CCO written tests: Online Proctored Testing (OPT), Test Center Testing (TCT), and Event Online Testing (EOT). Each has a different policy for candidates who wish to cancel and reschedule.

• OPT offers the most flexibility, with the ability to reschedule up to 30 minutes prior to your exam appointment time
• TCT exams may be rescheduled up to two days before
• EOT exam candidates may reschedule or cancel their exam appointment at no cost by contacting their Test Site Coordinator as long as the exam has not been started
• Any candidate who adheres to the rescheduling policies may change to a different test center format at no cost
• Candidates who do not adhere to the rescheduling policies and/or do not test within six months of application submission will forfeit their paid test fees